Junior Workwear want you to love our products. If for any reason you are unhappy with our products we will exchange or refund your purchase based on the following conditions.
You must contact us within (14) fourteen days after receiving your product to inform us of your decision to return
All requests for returns must be in writing, when emailing back to us, we require a receipt of proof of purchase – please include as an attachment
Product must be posted back to us within 7 days of making contact
We will not cover the return shipping costs unless the item/s are faulty
All items must be returned unworn, unwashed, odour free and in otherwise unused condition
Refund / exchange will only be made on successful receipt of original items
An additonal postage fee will be charged for any exchange
We will not refund or exchange any embroidered / customised shirts unless they are faulty
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days
If you haven’t received a refund yet, first check your bank account again
Then contact your credit card company, it may take time before your refund is officially posted
Next contact your bank. There is often some processing time before a refund is posted